New Speech Analytics Research Recognizes Verint for High Customer and Product Satisfaction Ratings

Fri Sep 16, 2016

Company Also Recognized by Speech Technology and CUSTOMER Magazine for Innovation in Customer Analytics Solutions

MELVILLE, N.Y., 2016年9月16日Verint® Systems Inc.(Nasdaq:VRNT) today announced that it received perfect scores in five vendor and 10 product satisfaction categories highlighted in DMG Consulting LLC’s new 2016/2017 Speech Analytics Product and Market Report.Additionally, the company has been named a 2016 “Speech Industry Star Performer” by Speech Technology magazine and awarded the “Speech Technology Excellence Award” from CUSTOMERmagazine.

DMG Consulting LLC’s 2016/2017 Speech Analytics Product and Market Report

According to the DMG report, Verint earned perfect scores—five out of five—in the following vendor satisfaction categories:ongoing service and support, professional services, responsiveness to product enhancement requests, communication and overall vendor satisfaction.

 

  1. ナビゲーションに移動
  2. コンテンツに移動
  3. フッターに移動

プレスリリース

New Speech Analytics Research Recognizes Verint for High Customer and Product Satisfaction Ratings

Fri Sep 16, 2016

Company Also Recognized by Speech Technology and CUSTOMER Magazine for Innovation in Customer Analytics Solutions

MELVILLE, N.Y., 2016年9月16日Verint® Systems Inc.(Nasdaq:VRNT) today announced that it received perfect scores in five vendor and 10 product satisfaction categories highlighted in DMG Consulting LLC’s new 2016/2017 Speech Analytics Product and Market Report.Additionally, the company has been named a 2016 “Speech Industry Star Performer” by Speech Technology magazine and awarded the “Speech Technology Excellence Award” from CUSTOMER magazine.

DMG Consulting LLC’s 2016/2017 Speech Analytics Product and Market Report

According to the DMG report, Verint earned perfect scores—five out of five—in the following vendor satisfaction categories:ongoing service and support, professional services, responsiveness to product enhancement requests, communication and overall vendor satisfaction.

The company also received top scores in 12 additional product satisfaction categories, as well as perfect scores in the following:

  • Ease of use/configuration/maintenance
  • Ease of integration with third-party applications
  • Ease of creating searches and queries
  • Accuracy and business relevance of results
  • Call analysis capabilities
  • Ability to improve first contact resolution
  • Ability to identify business process/procedure/policy issues
  • Ability to improve compliance with regulatory requirements
  • Ability to reduce customer effort
  • Ability to improve customer engagement

CUSTOMER Magazine’s Speech Technology Excellence Awards

Receiving the 2016 “Speech Technology Excellence Award” is Verint Real-Time Speech Analytics.According to TMC’s CUSTOMER magazine, the software demonstrates innovation in speech technology solutions designed to improve the customer experience.Verint Real-Time Speech Analytics leverages conversational indicators and analyzes customer calls as they unfold, enabling organizations to take a proactive approach to identifying opportunities.This insight helps guide interactions for the mutual benefit of both the end customer and the organization.

Speech Technology Magazine’s Speech Industry Star Performer Awards

In addition, Verint recently received the 2016 “Speech Industry Star Performer” honor from Speech Technology magazine for its workforce optimization solutions, which includes Verint’s Identity Authentication and Fraud Detection software.This solution uses voice biometrics to authenticate customers faster and enhance fraud detection.This honor also pointed to the company’s strength in cloud-based deployments, along with its acquisition of Contact Solutions earlier this year.

“Receiving this recognition from the end users of our software reflects our commitment to developing customers for life with each successful interaction,” says Ryan Hollenbeck, senior vice president, global marketing and the customer experience, Verint.“When customers realize the full benefit of their Verint solutions, it enables them to transform the way they engage with their customers.We’re proud to be part of that transformation.”

For more information about Verint’s Speech Analytics software, Customer Analytics suite and broader Customer Engagement Optimization portfolio, visit www.verint.com.

ベリントシステムズについて
Verint® (Nasdaq:VRNT)は、カスタマーエンゲージメント最適化、セキュリティ インテリジェンス、および不正、リスク、コンプライアンスに関するアクショナブルインテリジェンス® ソリューションのグローバルリーダーです。現在、フォーチュン100のうちの80パーセント以上を含む、180カ国の10,000を超える組織が、弊社のソリューションによるインテリジェンスを活用して、情報に基づくタイムリーで効率的な意思決定を実現しています。Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

このプレスリリースには、ベリントシステムズに関わる予想、見通し、見解、機会、計画、戦略、信念に関する記述、ならびに同様の影響を及ぼす記述等の「将来予想に関する記述」が含まれています。こうした将来予想に関する記述は、将来の実績を保証するものではなく、多くのリスクや不確実性、仮定を含む経営陣の予測に基づくものです。こうしたリスクや不確実性、仮定により、実際の結果が、将来予想に関する記述で表明された、または暗示されたものと大きく異なる可能性があります。こうしたリスク要因についての詳細な議論については、2016年1月31日締めの会計年度のForm 10-Kにまとめた弊社の年次報告書、および2016年7月31日締めの四半期のForm 10-Qにまとめた弊社の四半期報告書、ならびに弊社がSECに提出したその他の書類をご覧ください。本プレスリリースに含まれる将来予測に関する記述は、本プレスリリース発行日時点のものであり、法律で必要な場合を除き、ベリントは記述を更新または改訂する、もしくは実際の結果が異なる理由を説明する義務を負いません。

VERINT、ACTIONABLE INTELLIGENCE、MAKE BIG DATA ACTIONABLE、CUSTOMER-INSPIRED EXCELLENCE、INTELLIGENCE IN ACTION、IMPACT 360、WITNESS、VERINT VERIFIED、KANA、LAGAN、VOVICI、GMT、VICTRIO、AUDIOLOG、CONTACT SOLUTIONS、ENTERPRISE INTELLIGENCE SOLUTIONS、SECURITY INTELLIGENCE SOLUTIONS、VOICE OF THE CUSTOMER ANALYTICS、NEXTIVA、EDGEVR、RELIANT、VANTAGE、STAR-GATE、ENGAGE、CYBERVISION、FOCALINFO、SUNTECH、およびVIGIAは、Verint Systems Inc. またはその子会社の商標または登録商標です。使用されているその他の商標は、すべてそれぞれの所有者の財産です。

###