Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success

Mon Oct 9, 2017

After Many Years as a Successful Full-Service WFO Solutions Partner with Another Legacy Provider, Group Elite Now Partners with Verint to Better Address Customer Engagement Needs

Multiple Customer Organizations Follow Suit, Changing to Verint as Their Trusted Provider

MELVILLE, N.Y., 2017年10月9日 Verint® Systems Inc. (Nasdaq:VRNT) today announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization (WFO) and other solutions in the Americas and Europe, Middle East and Africa (EMEA) regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence.

 

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プレスリリース

Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success

Mon Oct 9, 2017

After Many Years as a Successful Full-Service WFO Solutions Partner with Another Legacy Provider, Group Elite Now Partners with Verint to Better Address Customer Engagement Needs

Multiple Customer Organizations Follow Suit, Changing to Verint as Their Trusted Provider

MELVILLE, N.Y., 2017年10月9日Verint® Systems Inc.(Nasdaq:VRNT) today announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization (WFO) and other solutions in the Americas and Europe, Middle East and Africa (EMEA) regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence.

Verint enables Group Elite to strengthen its contact center business with market-leading customer engagement solutions, and to make these solutions widely available on a global basis.Since first introducing the new partnership to the market this summer, this alliance has already yielded customer success in multiple regions and is gaining momentum.For example, two leading U.S.-based healthcare providers, a Central and Latin American (CALA) public safety organization, and a large EMEA-based outsourcer have already displaced the other WFO vendor by purchasing various hosted and on-premises Verint customer engagement solutions—including workforce optimization and voice of the customer analytics tools—through this collaboration.*

“Verint has quickly proven to be the partner that is going to enable innovative ways for multiple organizations to work together and excel in delivering customer value,” says Michael Moore, founder and president, Group Elite Communications.“We are now proudly enabling Verint’s channel ecosystem to be significantly more agile and nimble, and not only meet but exceed specific customer requirements.”

“We are expanding our partnership program and pleased to have established resellers and full service providers, such as Group Elite, switch to our program.We offer partners a comprehensive, market-leading portfolio based on open design and a modular approach, as well as the benefits of ACD neutrality and flexible cloud models,” adds Verint’s Elan Moriah, president, customer engagement solutions.“A comprehensive partner ecosystem focused on customer success is core to our market leadership strategy. We welcome Group Elite to our growing partnership program.”

ベリントシステムズについて
Verint® (Nasdaq:VRNT)は、カスタマーエンゲージメント最適化、セキュリティ インテリジェンス、および不正、リスク、コンプライアンスに関するアクショナブルインテリジェンス® ソリューションのグローバルリーダーです。Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

* The purchases were made in Verint’s second and third quarters of 2017.

このプレスリリースには、ベリントシステムズに関わる予想、見通し、見解、機会、計画、戦略、信念に関する記述、ならびに同様の影響を及ぼす記述等の「将来予想に関する記述」が含まれています。こうした将来予想に関する記述は、将来の実績を保証するものではなく、多くのリスクや不確実性、仮定を含む経営陣の予測に基づくものです。こうしたリスクや不確実性、仮定により、実際の結果が、将来予想に関する記述で表明された、または暗示されたものと大きく異なる可能性があります。こうしたリスク要因についての詳細な議論については、2017年1月31日締めの会計年度のForm 10-Kにまとめた弊社の年次報告書、および2017年7月31日締めの四半期のForm 10-Qにまとめた弊社の四半期報告書、ならびに弊社がSECに提出したその他の書類をご覧ください。本プレスリリースに含まれる将来予測に関する記述は、本プレスリリース発行日時点のものであり、法律で必要な場合を除き、ベリントは記述を更新または改訂する、もしくは実際の結果が異なる理由を説明する義務を負いません。

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries.使用されているその他の商標は、すべてそれぞれの所有者の財産です。

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