Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization

Tue Oct 10, 2017

New Version Delivers Revolutionary Enhancements to Mobile Apps, Omnichannel Recording Platform and Embedded Real-Time Analytics

MELVILLE, N.Y., 2017年10月10日 Verint® Systems Inc. (Nasdaq:VRNT) unveiled today the industry’s most modern solution for empowering the workforce and enhancing performance.With contemporary mobile apps that fit the way today’s employees prefer to engage, it breaks new ground for organizations striving to improve the most dominant driver of positive customer experiences:positive employee engagement.

 

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プレスリリース

Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization

Tue Oct 10, 2017

New Version Delivers Revolutionary Enhancements to Mobile Apps, Omnichannel Recording Platform and Embedded Real-Time Analytics

MELVILLE, N.Y., 2017年10月10日Verint® Systems Inc.(Nasdaq:VRNT) unveiled today the industry’s most modern solution for empowering the workforce and enhancing performance.With contemporary mobile apps that fit the way today’s employees prefer to engage, it breaks new ground for organizations striving to improve the most dominant driver of positive customer experiences:positive employee engagement.

The new Verint Workforce Optimization (WFO) delivers key feature enhancements across the suite of applications.It integrates secure mobile access into WFO applications, enabling employees and managers to get work done from anywhere, anytime.It also expands automatic call distributor (ACD) neutrality—supporting all leading on-premises and cloud ACD suppliers—with an open application programming interface (API) library.Additionally, the suite now offers wide-ranging enhancements that enable organizations to interact with customers across many different channels—including a consolidated platform for recording calls, texts, Skype audio, chat and video—in which real-time analytics are embedded to quickly find and evaluate interactions to improve compliance and enhance customer journeys.

“Verint’s new workforce optimization suite will take organizations a giant step forward in the quest to modernize their customer engagement approach with simple, open solutions that share intelligence to improve employee engagement and customer satisfaction,” says John Goodson, Verint SVP and general manager of products.“There are exciting new details within this enhanced WFO suite that display our passion for innovation and for our customers, and that provide the comprehensive, easy-to-use tools they need to satisfy today’s employees and consumers alike.”

Key features and qualities include:

  • Industry-leading single platform recording solution that transforms the ease and ownership costs with which organizations can capture interactions—from telephones, to video, to radio dispatch units, as well as face-to-face interactions on a tablet
  • Embedded omnichannel real-time search and evaluation, enabling organizations to seamlessly search and evaluate all interaction types (voice, text, social and video), shortening the time it takes to get the complete picture
  • Record, play and evaluate video-based interactions by displaying synchronized audio, video and screen playback, enabling users to view customer and employee video interactions side-by-side
  • Text recording that captures and analyzes text-based customer interactions to support regulatory requirements and quality management with simplified access and review
  • Chat interaction access and evaluation, providing visibility into both customer and employee dialogue within chat interactions
  • Mobile scheduling and shift-swapping, giving employees greater flexibility and control over how they work
  • Enhanced ability to share intelligence with data warehouses though easy to extract speech transcriptions
  • More open APIs that continue to expand access to data, such as the ability to replay captured interactions directly from CRM systems, easily tap into adherence data, trigger real-time events during recording, and import additional interaction media, including chat and email

Adds Goodson, “The intelligence created through Verint solutions is a great asset to facilitate quick, informed decision making, drive positive customer and business outcomes, and empower and engage employees.”

Click to learn more about how Verint Workforce Optimization and the broader Customer Engagement portfolio can benefit your organization.

ベリントシステムズについて
Verint® (Nasdaq:VRNT)は、カスタマーエンゲージメント最適化、セキュリティ インテリジェンス、および不正、リスク、コンプライアンスに関するアクショナブルインテリジェンス® ソリューションのグローバルリーダーです。Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

このプレスリリースには、ベリントシステムズに関わる予想、見通し、見解、機会、計画、戦略、信念に関する記述、ならびに同様の影響を及ぼす記述等の「将来予想に関する記述」が含まれています。こうした将来予想に関する記述は、将来の実績を保証するものではなく、多くのリスクや不確実性、仮定を含む経営陣の予測に基づくものです。こうしたリスクや不確実性、仮定により、実際の結果が、将来予想に関する記述で表明された、または暗示されたものと大きく異なる可能性があります。こうしたリスク要因についての詳細な議論については、2017年1月31日締めの会計年度のForm 10-Kにまとめた弊社の年次報告書、および2017年7月31日締めの四半期のForm 10-Qにまとめた弊社の四半期報告書、ならびに弊社がSECに提出したその他の書類をご覧ください。本プレスリリースに含まれる将来予測に関する記述は、本プレスリリース発行日時点のものであり、法律で必要な場合を除き、ベリントは記述を更新または改訂する、もしくは実際の結果が異なる理由を説明する義務を負いません。

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries.使用されているその他の商標は、すべてそれぞれの所有者の財産です。

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