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Verint is a Leader in Forrester Research, Inc.’s The Forrester Wave: Customer Service Solutions for Enterprise Organizations, Q4 2015, 2015年12月16日.

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Empower Employees to Execute Your Customer Engagement Strategy

Increasingly, organizations are recognizing the critical link between engaged employees and happy, more profitable customers.Yet keeping employees engaged often means providing them with the right mix of flexibility, motivation, mobility, and empowerment.

Every organization has a customer service CRM solution that they designed themselves or purchased from a vendor.Verint integrates into existing solutions as well as offers its own best-of-breed capabilities, such as a unified desktop/case management, that automatically gives employees context for each interaction and guides them on how to get the job done effectively and efficiently.

We also have a purpose-built suite of employee engagement solutions, such as mobile apps for employees to manage their schedules, internal communities for them to reach out to their peers, gamification to make it fun to manage their own performance - all to help engage employees.

A critical component of empowering employees is a well-managed knowledge base that automatically guides employees through any interaction with the intelligence they need to be successful.Verint Knowledge Management is a central point of intelligence shared across the Verint portfolio and also easily shared with non-Verint solutions.

Verint Engagement Management Suite

Verint Employee Engagement solutions are designed to help organizations empower employees and enhance workforce effectiveness.Our solutions can help you cultivate and capitalize on the strengths of your staff, while taking a more engaged, empowered approach to service delivery.Private businesses and organizations in the government and public sector rely on Verint solutions to help engage and empower their employees in today’s increasingly digital-first service environment.

デジタル中断への備えはできていますか?フォレスター・リサーチのアナリスト、Ian Jacobs が組織が自問すべき 5 つの重要な質問を投げかけています。

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