バーチャル アシスタント
Verint’s award-winning intelligent virtual assistants and enterprise chatbots boost brand loyalty, glean business-changing insights and drive sustainable ROI.
One Platform. Boundless Possibilities.
Provide rich, effortless experiences for your customers and employees.
- Voice + Digital Experiences
- Multiple Use Cases
- For Customers, Employees + Agents
Customer Service and Engagement
Provide immediate customer resolution with a human-like touch. Verint’s Intelligent Virtual Assistants are there when and where your customers need you most. Deliver intuitive and personalized experiences across your digital and voice channels so you can:
- Answer questions 24/7 in 40+ languages
- Proactively assist customers and provide guided resolution
- Transfer to live agents
- Capture customer insights
- Optimize your service channels
Workforce Support
Give your employees instant answers and up-to-date information around-the-clock. Resolve Human Resource (HR) and Information Technology (IT) related queries to optimize workforce productivity and improve employee experiences.
The Verint Intelligent Virtual Assistant can:
- Provide fast access to the information and tools your team needs
- Allow HR & IT employees to focus on higher priority tasks
- Automate high-volume, mundane interactions
- Execute tasks on behalf of the employee
- Provide guided resolution and retrieve information
Agent Assistance
Reduce agent workloads and empower your contact center agents with just-in-time support. Help agents find the information they need to deliver positive customer experiences and lower average handle time (AHT). With Verint, now you can:
- Automate and execute tasks on behalf of the agent
- Deliver real-time information and guided resolution
- Reduce agent training time
- Improve service quality and maximize efficiency
Innovate & Differentiate
Conversational AI creates a more stable and sustainable bridge between your business and the customers you serve – because conversation builds trust.
With Verint, your AI solution evolves with your business, allowing you to extend beyond a single use case with conversational AI that scales across an organization. Learn how to build a smarter chatbot with these six essential elements of conversational AI.
Your AI Roadmap for Success
Let your data drive your destiny with Verint’s industry-leading AI Blueprint.
We’ll help you identify your best automation opportunities to reach your ROI goals faster with a roadmap for long-term success.
AIを活用しセルフサービスを最新化
Verint Intelligent Virtual Assistants (IVA) use AI and machine learning to create a modern engagement experience. 弊社の対話型AIは、顧客の希望を予測して顧客に沿った個別の応対を行い、最適なアクションを起こし、好ましい結果をもたらします。
Leveraging the power of automation and artificial intelligence, you can empower your customers and employees to quickly help themselves.
Start Anywhere. Scale Enterprise-Wide.
Verint’s open, modular conversational AI solutions let you start anywhere and help protect your investment as you expand.
Deploy an Intelligent Virtual Assistant on one channel and automate a few of your highest volume interactions, then expand the intelligence to more channels.
You can take control of your conversational AI solution with a full suite of tools, analytics, and a massive library of human-validated AI training data.
In this on-demand webinar, learn how a leading, global biopharmaceutical company is using the Verint platform to create a unified, enterprise-wide intelligent system, while addressing near- and long-term challenges.