Intelligent Virtual Assistant
Put conversational AI to work for your business with Verint’s market-leading voice and digital intelligent virtual assistant (IVA).
One Platform. Boundless Possibilities.
You need a conversational AI solution that can grow and expand with your business. With Verint IVA provide rich, effortless experiences for your customers and employees. Improve every metric, fuel innovation and differentiate your brand.
- Operationalize AI
- Every Use Case
- Voice + Digital Experiences
- Low-Code to Limitless Solutions
- For Customers, Employees + Agents
Introducing Verint IVA Professional Package
Verint IVA now also includes the low-code IVA Pro Package, which allows for rapid deployment through an easy-to-use, drag-and-drop interface to get your self-service up and running quickly. With Verint IVA Pro, now business professionals can:
- Build, test and deploy a user-friendly IVA in days
- Measure ROI and business value to meet your goals
- Extend to the highest-quality enterprise IVA when ready
Customer Service and Engagement
Provide immediate customer resolution with a human-like touch. Verint IVA is there when and where your customers need you most. Deliver intuitive and personalized experiences across your digital and voice channels so you can:
- Answer questions 24/7 in 40+ languages
- Proactively assist customers and provide guided resolution
- Transfer to live agents
- Capture customer insights
- Optimize your service channels
Workforce Support
Give your employees instant answers and up-to-date information around-the-clock. Resolve Human Resource (HR) and Information Technology (IT) related queries to optimize workforce productivity and improve employee experiences.
Verint IVA can:
- Provide fast access to the information and tools your team needs
- Allow HR & IT employees to focus on higher priority tasks
- Automate high-volume, mundane interactions
- Execute tasks on behalf of the employee
- Provide guided resolution and retrieve information
Intelligent Agent Assist
Reduce agent workloads and empower your contact center agents with just-in-time support. Help agents find the information they need to deliver positive customer experiences and lower average handle time (AHT). With Verint IVA, now you can:
- Automate and execute tasks on behalf of the agent
- Deliver real-time information and guided resolution
- Reduce agent training time
- Improve service quality and maximize efficiency
Innovate & Differentiate
Conversational AI creates a more stable and sustainable bridge between your business and the customers you serve – because conversation builds trust.
With Verint, your AI solution evolves with your business, allowing you to extend beyond a single use case with conversational AI that scales across an organization. Learn how to build a smarter chatbot with these six essential elements of conversational AI.
Your AI Roadmap for Success
Let your data drive your destiny with Verint’s market-leading AI Blueprint.
We’ll help you identify your best automation opportunities to reach your ROI goals faster with a roadmap for long-term success.
AIを活用しセルフサービスを最新化
Verint Intelligent Virtual Assistant (IVA) uses AI and machine learning to create a modern engagement experience. 弊社の対話型AIは、顧客の希望を予測して顧客に沿った個別の応対を行い、最適なアクションを起こし、好ましい結果をもたらします。
Leveraging the power of automation and artificial intelligence, you can empower your customers and employees to quickly help themselves.
These industry leaders rely on Verint to boost brand loyalty, gain new insights and drive sustainable ROI
Intelligent Virtual Assistant Customers
Start Anywhere. Scale Enterprise-Wide.
Verint’s open, modular conversational AI solutions let you start anywhere and help protect your investment as you expand.
Deploy an Intelligent Virtual Assistant on one channel and automate a few of your highest volume interactions, then expand the intelligence to more channels.
You can take control of your conversational AI solution with a full suite of tools, analytics, and a massive library of human-validated AI training data.
In this on-demand webinar, learn how a leading, global biopharmaceutical company is using the Verint platform to create a unified, enterprise-wide intelligent system, while addressing near- and long-term challenges.