Verint Voice of the Customer Tools:
The New Era of CX
オムニチャネルから集まる顧客の声（VoC）を企業のインテリジェンスとして活用し、期待するビジネス成果の達成に役立てましょう。
85% of companies now say that Digital Transformation is a top strategic initiative
39% of companies now say connecting customer journeys across channels is their primary CX strategy
Compete and Win in the New Era
of Customer Experience
You need to listen, analyze and act on VoC across channels to deliver standout omnichannel journeys. Verint’s unique offering provides a connected view of the customer.
With Verint you can:
- Achieve best-in-class digital experiences with powerful data science
- Add contact center interactions to listen at scale
- Automate insights and drill down to real interactions
- Prioritize initiatives based on customer and business impact
- Deliver omnichannel VoC with operational solutions
Find out how with Verint Unified VoC and the rest of our VoC tools.
"Verint Unified VoC is not only a tool that contact centers can use to gauge customer feedback and sentiment, but rather, a tool that offers a more holistic view into the voice of their customers for digital experience managers, e-commerce executives, and marketing leaders."
"Advances made in the new VoC suite illustrate Verint's ambitions are not just marketing hype; buying ForeSee and putting significant resources into a VoC revamp demonstrate the commitment to enterprise CX buyers are looking for."
"[Verint] ForeSee presently provides a comprehensive solution for buyers, offering a wealth of integrations and benchmarking and session replay capabilities."
"[Verint] OpinionLab is a great fit for firms aiming to collect quick contextual feedback while putting the customer in control. In addition, the vendors’ data can be easily married to a more holistic VoC program."
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