Verint Workforce
Engagement Cloud
The future of work is now. Empower your employees. Connect work across silos. Deliver real-time assistance.
The future of work is now. Empower your employees. Connect work across silos. Deliver real-time assistance.
The workforce is evolving. A hybrid workforce of humans and bots is emerging. More digitally savvy workers require modern experiences.
Greater flexibility is critical for work from any location, channel or department.
This is the future of work.
Your employees are your most valuable resource. A well-trained, engaged staff can quickly solve customer issues and boost the value of your brand. How many of your top agents will still be in your contact center in a year? You need innovative cloud-based solutions to simplify the demanding job of a contact center agent.
Retaining and managing a high-quality staff of employees is more challenging than ever. Today’s employees demand flexible schedules, meaningful work, modern cloud-based tools, and more. If their needs are not met, your employees will move on. Leaving you to re-hire and train all over again.
Finally, there’s a suite of cloud-based Workforce Engagement solutions that offer employees the tools and flexibility they demand while still allowing you to meet your service goals for your customers.
Whether your contact center is big or small, effectively managing your workforce is a huge challenge. Your employees demand flexible schedules, yet as a business, you need adequate staff to provide consistent support, regulatory compliance, and visibility into schedules and forecasts.
Now you can:
Verint Workforce Management can help you accurately forecast and schedule your employees, while still providing them the flexibility they need to manage their jobs with their busy lives.
Ensuring customer privacy and regulatory compliance are top concerns of contact center executives. But how do you document and meet these requirements without overburdening your staff?
Now You Can:
Verint Compliance Triggers is an innovative, cloud-based solution that provides contact center leadership assurance with regards to a variety of compliance needs. The solution can trigger actions based on real-time desktop events to help ensure compliance, such as pause and resume recording, redacting sensitive data, or generating pop-up alerts with process step reminders.
Are your agents able to quickly access information to answer customer questions?
Now you can:
Your contact center agents field an unending stream of complex questions every day. Why not make it easy for them to find the right answers? Verint Knowledge Management can help enhance knowledge visibility and usage across siloed teams.
To be sure of service quality and compliance you can’t afford to review anything less than 100% of calls, yet most quality teams can only manually review about 3%. Now that your teams are working from new locations, in distraction-filled environments, quality and compliance automation is more important than ever before.
Verint Automated Quality Management empowers you to automatically monitor and analyze 100 percent of interactions, 100 percent of the time.
Now you can:
How long do your agents spend solving customer issues? Are you providing the types of efficient interactions which make customers happy and lower your costs?
Now you can:
Verint Speech Analytics provides critical insight into customer calls and helps you uncover the root cause of why average handle times are too long.
Verint Employee Desktop provides your agents unified access to the applications and information they need to respond effectively to customers across different channels.
Now you can enhance agent performance with insights to reduce handle times and improve customer satisfaction.
ベリントシステムズジャパン株式会社
〒102-0083
東京都新宿区麹町5-1
NK真和ビル8F
03-6261-0970
al_japansale@verint.com
ベリントシステムズ
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
ファックス:+1 (631) 962-9300
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