In today’s omnichannel world, capturing interactions between customers and employees remains essential for quality management, sales verification, and dispute resolution.
Verint offers multichannel recording to capture interactions across voice, video, chat, social media, and other unified communication platforms.Our multichannel recorder can capture all types of communication along with rich contextual data, providing an omnichannel view of your customers’ journey.You can easily search and replay captured interactions and the associated digital data, regardless of where they were recorded in your enterprise.What’s more, you can share these interactions throughout your business, providing insight into customer and staff behaviors to help drive decision making.
In addition to full-time multichannel recording, Verint offers a variety of recording solutions to capture face-to-face interactions, address requirements for public safety and financial trading compliance, and incorporate the power of speech processing for intelligent call recording.これらのソリューションは、オンプレミスまたはクラウド環境で展開することができます。