パフォーマンス管理
Capture and aggregate data across multiple systems while providing a unified framework for efficiently tracking, managing, and improving both individual and organizational performance.
Capture and aggregate data across multiple systems while providing a unified framework for efficiently tracking, managing, and improving both individual and organizational performance.
多数の機能や異なるシステム、複雑なプロセスといった今日の典型的な企業のカスタマーサービス環境において、業績や生産性を管理することは容易ではありません。
Performance management programs can help organizations reimagine workforce management and work toward their goals of optimizing cost, quality and service.
Through a continuous loop, data-driven process, you can set and communicate goals across the organization. Now you can regularly measure performance against goals to make corrections as needed based on actionable insights.
Verint パフォーマンス管理は、コンタクトセンターや支店・営業店からバックオフィス業務まで、組織全体にわたり個人およびチームのパフォーマンスを追跡、管理、改善するための1つの標準フレームワークを提供します。
It can help your organization implement a continuous process for managing performance across your business.
With improved performance, you can lower costs and improve productivity while simultaneously improving the customer experience.
As part of the solution, Verint Performance Management also includes:
Performance Management solution can be further enhanced with the addition of Verint Application Visualizer.
See what Verint and the Harvard Business School recently shared in a webinar about the benefits and challenges of work from anywhere. (read more)
Big back office question: “How do I know what my people are working on at any given time?”Read more.(read more)
ベリントシステムズジャパン株式会社
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NK真和ビル8F
03-6261-0970
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ベリントシステムズ
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Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
ファックス:+1 (631) 962-9300
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