バックオフィス業務管理
ワークマネージャー
Uncover business intelligence for back-office operations to gain deep insights, increase capacity, and meet service goals.
Uncover business intelligence for back-office operations to gain deep insights, increase capacity, and meet service goals.
Customer support and back-office operations are plagued with operational siloes, legacy systems that don’t integrate with other systems, and complex, multi-touch processes. Organizations need a simple, intuitive view of all work being processed, no matter of system, department, individual or work type.
Verint Work Manager is a business intelligence solution that provides operational transparency and gives managers, team leads and individuals the insights they need to improve their performance and achievement of production goals. The data enables organizations to be more agile in moving resources to meet customer demand and service goals and improve employee productivity.
ワークマネージャーは、バックオフィス特有の紙業務、メール、業務システム、PC業務など業務の種類に関わらず、一連の業務全体を把握して優先順位を付け、そのタスクに適したスキルや能力を持つ従業員に、次に実行すべき作業項目を割り当てて表示します。Automating work allocation across back-office operations helps organizations create efficiencies by improving employee utilization and productivity while reducing:
In complex processing environments, where work is passed off between individuals and departments, organizations struggle to track work items against their service goals. It is not uncommon for
Verint Work Manager tracks work against individual process step and end-to-end service goals, sending managers automated alerts should a work item be at risk of missing its deadline. 管理者は、アラーとを受け取ることで、問題が起きる前に作業量のバランスを見直して再割り当てを行い、サービス目標を確実に達成することが可能です。
Verint Work Manager is available with three QuickStart cloud services offerings: operational efficiency, optimize service delivery and deliver customer excellence. The phased approach of the offerings makes it easy to deliver capability and generate productivity improvements, creating value within a matter of weeks. The standardized design and data integration quickly achieve digital transformation.
Work Manager Cloud QuickStarts offer:
Verint will share best practices culled from working with hundreds of organizations and the expertise of actual back-office operations managers with a combined 30+ years of experience). Contact us to learn more about the Work Manager QuickStarts.
"Prior to the implementation of Verint® Work Manager™, it was a challenge to consistently track a customer’s end-to-end experience from request to fulfilment. We can now track and optimise the end-to-end customer experience, ensuring we consistently deliver better outcomes for our clients and their customers."
"We gained complete insight into process inefficiencies, true volumes, skills, capacity, and demand by the second. We use this unrivalled insight to improve performance and more effectively plan and balance workloads. For the first time, the leadership team felt empowered."
"We partnered with Verint to deliver a modern back-office workforce optimization platform and industry-recognized management development program to help deliver future business objectives and mitigate business risks."
Learn how Verint is helping organisations adapt and leverage technology intelligently to deliver for customers in these unusual times.(read more)
Scaling RPA across an organization and ensuring RPA benefits are captured is a challenge. Learn 3 ways to manage your robotic workforce and how to…
ベリントシステムズジャパン株式会社
〒102-0083
東京都新宿区麹町5-1
NK真和ビル8F
03-6261-0970
al_japansale@verint.com
ベリントシステムズ
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
ファックス:+1 (631) 962-9300
© 2021 Verint. All rights reserved.