Today’s customer has higher expectations than ever before. They interact with you across many channels, and they leave signals everywhere about how they are feeling and what they want across their journey.
You may be listening to customer feedback on different channels and touchpoints, but if your listening programs are disconnected, the result is siloed data and insights, frustrated customers, increased costs and low efficiency.
We get it. We manage and analyze billions of customer interactions and signals every year and we’ve helped thousands of leading brands and small businesses address these problems to improve their CX.
Whether you’re the Chief Customer Officer responsible for your organization’s customer experience, or the head of digital responsible for online channels, or the head of contact center or support operations, now is the time to rethink and connect your CX initiatives.
You need to:
Our capture capabilities expand beyond survey data and voice conversations. We also capture and analyze text conversations with virtual assistants and understand behavioral data on mobile and web interactions to truly understand who, what, when, where, why and how of an interaction.
With Verint, all of these capabilities are available in a single unified cloud platform.
Are you putting the customer experience at the heart of your digital transformation efforts?
A winning digital transformation strategy starts by understanding your customers’ wants and needs across all channels. Digital is increasingly the front door to your brand, but customers will reward those who provide open, consistent and personalized experiences.
You need to:
When you capture and learn from actual customer voices, your digital transformation efforts can be informed by the fullest picture of your customers.
ベリントシステムズジャパン株式会社
〒102-0083
東京都新宿区麹町5-1
NK真和ビル8F
03-6261-0970
al_japansale@verint.com
ベリントシステムズ
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
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