Verint Named a Leader for Workforce Optimization Suites by Independent Research Firm

Wed Aug 31, 2016

Company Cited with the Highest Ranked Current Offering and Strategy; Recognized for Customer Engagement Focus

MELVILLE, N.Y., 2016年8月31日Verint® Systems Inc.(Nasdaq:VRNT) today announced that it has been named a leader in the new Forrester research report, The Forrester Wave: Workforce Optimization Suites, Q3 2016, published 2016年8月31日.

Forrester evaluated Verint Workforce Optimization (WFO), an integral part of the company’s Customer Engagement Optimization portfolio, alongside eight other solutions.In its analysis, it states that “Verint should sit comfortably on the shortlist for mid- to large-size enterprises seeking a broad set of tools linked together with workflows or for companies looking to extend WFO into back-office or branch/retail environments.”1 In the report, the firm also points to Verint’s use of actionable intelligence within its suite, noting that “many of the company’s customers specifically cited the unification of its WFO suite as a reason for selecting Verint.”2

 

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プレスリリース

Verint Named a Leader for Workforce Optimization Suites by Independent Research Firm

Wed Aug 31, 2016

Company Cited with the Highest Ranked Current Offering and Strategy; Recognized for Customer Engagement Focus

MELVILLE, N.Y., 2016年8月31日Verint® Systems Inc.(Nasdaq:VRNT) today announced that it has been named a leader in the new Forrester research report, The Forrester Wave: Workforce Optimization Suites, Q3 2016, published 2016年8月31日.

Forrester evaluated Verint Workforce Optimization (WFO), an integral part of the company’s Customer Engagement Optimization portfolio, alongside eight other solutions.In its analysis, it states that “Verint should sit comfortably on the shortlist for mid- to large-size enterprises seeking a broad set of tools linked together with workflows or for companies looking to extend WFO into back-office or branch/retail environments.”1 In the report, the firm also points to Verint’s use of actionable intelligence within its suite, noting that “many of the company’s customers specifically cited the unification of its WFO suite as a reason for selecting Verint.”2

Forrester Evaluation Criteria

In its 39-criteria evaluation, Forrester developed a comprehensive set of metrics that provides a detailed look at breadth of capability, strategy and market presence, and included vendors with strong presence in the WFO market and a WFO suite—not just disconnected components—as well as those that generate frequent interest from Forrester clients.3 The specific WFO capabilities covered in the report include interaction recording, quality management, workforce management, interaction analytics, performance management, elearning and coaching, and strategic planning.

Analyst Perspectives on the WFO Market

“Customer service application pros see WFO tools as the gasoline that powers customer service organizations,” wrote Ian Jacobs, Forrester senior analyst, in the report.He added, “Unique among vendors in this Forrester Wave, Verint Systems brings a customer engagement focus to the mix, stemming from its acquisition of customer service specialty vendor KANA Software.”4 Verint was also recognized as a leader in The Forrester Wave: Customer Service Solutions for Enterprise Organizations, Q4 2015.

Of this workforce optimization evaluation, Jacobs cited interaction analytics and partner ecosystems as key differentiators, noting that those “that provide broad interaction analytics, including historical and real-time speech, text and desktop analytics, as well as a broad system of partners, stand out from the rest.”5 The author also cited “the rise of omnichannel customer service [for raising] the profile of WFO as a driver for both operational performance improvements and business transformation.”6

“Verint is honored to be recognized as a leader in Forrester’s evaluation of workforce optimization suites and for what we believe was a strong evaluation of our comprehensive, unified suite,” says Elan Moriah, president, Verint Enterprise Intelligence Solutions.“We’ve taken a strategic approach to customer engagement through our solutions, services and customer experience program, which uses our own customer interaction data to help ensure successful customer journeys and positive experiences.”

ベリントシステムズについて
Verint® (Nasdaq:VRNT)は、カスタマーエンゲージメント最適化、セキュリティ インテリジェンス、および不正、リスク、コンプライアンスに関するアクショナブルインテリジェンス® ソリューションのグローバルリーダーです。現在、フォーチュン100のうちの80パーセント以上を含む、180カ国の10,000を超える組織が、弊社のソリューションによるインテリジェンスを活用して、情報に基づくタイムリーで効率的な意思決定を実現しています。Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

1-6 Forrester Research, Inc., The Forrester Wave: Workforce Optimization Suites, Q3 2016, 2016年8月31日.

このプレスリリースには、ベリントシステムズに関わる予想、見通し、見解、機会、計画、戦略、信念に関する記述、ならびに同様の影響を及ぼす記述等の「将来予想に関する記述」が含まれています。こうした将来予想に関する記述は、将来の実績を保証するものではなく、多くのリスクや不確実性、仮定を含む経営陣の予測に基づくものです。こうしたリスクや不確実性、仮定により、実際の結果が、将来予想に関する記述で表明された、または暗示されたものと大きく異なる可能性があります。こうしたリスク要因についての詳細な議論については、2016年1月31日締めの会計年度のForm 10-Kにまとめた弊社の年次報告書、および2016年4月30日締めの四半期のForm 10-Qにまとめた弊社の四半期報告書、ならびに弊社がSECに提出したその他の書類をご覧ください。本プレスリリースに含まれる将来予測に関する記述は、本プレスリリース発行日時点のものであり、法律で必要な場合を除き、ベリントは記述を更新または改訂する、もしくは実際の結果が異なる理由を説明する義務を負いません。

VERINT、ACTIONABLE INTELLIGENCE、MAKE BIG DATA ACTIONABLE、CUSTOMER-INSPIRED EXCELLENCE、INTELLIGENCE IN ACTION、IMPACT 360、WITNESS、VERINT VERIFIED、KANA、LAGAN、VOVICI、GMT、VICTRIO、AUDIOLOG、CONTACT SOLUTIONS、ENTERPRISE INTELLIGENCE SOLUTIONS、SECURITY INTELLIGENCE SOLUTIONS、VOICE OF THE CUSTOMER ANALYTICS、NEXTIVA、EDGEVR、RELIANT、VANTAGE、STAR-GATE、ENGAGE、CYBERVISION、FOCALINFO、SUNTECH、およびVIGIAは、Verint Systems Inc. またはその子会社の商標または登録商標です。使用されているその他の商標は、すべてそれぞれの所有者の財産です。

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