Verint Situation Management Center and Video Management Software Play Pivotal Role in Municipality’s Public Safety Initiatives
MELVILLE, N.Y., November 17, 2014 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that São Bernardo do Campo has deployed a comprehensive security intelligence platform that includes Verint Video Management Software™, Verint Situation Management Center™ and Verint IP Cameras as part of its “Safe City Program.” The goal of the initiative was to implement comprehensive supporting technology to facilitate collaboration between the city’s municipal agencies to enhance public safety.
MELVILLE, N.Y., March 27, 2014 – Verint ® Systems Inc. (NASDAQ: VRNT) today announced it will conduct a conference call on Monday, March 31, 2014 at 4:30 p.m. ET to review its fourth quarter and full year results (for the quarter and year ended January 31, 2014) and outlook for the year ending January 31, 2015. An earnings release will be issued after market close on March 31.
Sabio and Verint Partner to sponsor Professional Planning Forum’s ‘Volatility & Flexibility Challenge 2014’
LONDON, November 6, 2014 – Sabio, the customer contact technology specialist, has partnered with Verint® Systems Inc. to provide executive sponsorship for the Professional Planning Forum’s key ‘Volatility & Flexibility Challenge 2014’ education programme. According to the Professional Planning Forum’s Chief Executive, Steve Woosey, “One of the critical workforce optimisation issues currently faced by contact centre planning operations relates to the volatility of workload and an organisation’s flexibility requirement. If you’re serious about maximising your planning potential then you’ve really got to start off by quantifying your workload volatility – however, it’s increasingly evident that too few organisations are currently getting this right.”
Acquisition Would Revolutionize Customer Engagement and Empower Organizations to Enhance Customer Loyalty, Maximize Revenue, Reduce Operational Costs and Mitigate Risk
MELVILLE, N.Y. and SUNNYVALE, Calif., January 6, 2014 –
Company Takes Top Winner Position in Workforce Optimization Category and Receives Leader Status for Enterprise Feedback Management
MELVILLE, N.Y., March 20, 2014 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has earned CRM magazine’s “2014 Service Winner” award—the publication’s highest rating—in the Workforce Optimization (WFO) category. It also received the “2014 Service Leader” honor for Enterprise Feedback Management (EFM). Companies were evaluated based on their reputation for customer satisfaction, depth of functionality, and company direction, and technology costs over a five-year period.
Workforce Optimization and Analytics Solutions Help Improve Operational Performance and Enhance Service
MELVILLE, N.Y., March 27, 2014 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that a global credit union has implemented its Impact 360® Workforce Optimization™ suite to help unify the organization’s formerly disparate service applications. Already an existing user of Verint’s recording and quality monitoring solutions, the financial institution is working to standardize on a single workforce optimization (WFO) platform to further improve operational efficiency, heighten service delivery and manage costs.
Quality Monitoring, Workforce Management, Scorecards and eLearning to Help Heighten Insight, Satisfaction and Performance
MELVILLE, N.Y., April 8, 2014 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading global information and measurement company will leverage its Impact 360® Workforce Optimization™ (WFO) suite to unify the company’s contact center technologies. Operating on a single, unified WFO solution, it stands to gain greater value than deploying point solutions, as well as benefit from simplified and centralized administration and maintenance, and lower total cost of ownership.
KANA Enterprise Recognized Among Best New Products in Relationship Management Solution Category; In Record-Breaking Year for Nominations, Judges See Extraordinary Quality in Finalists
SUNNYVALE, Calif. and MELVILLE, N.Y., March 31, 2014 – KANA Software, a Verint®Company (NASDAQ: VRNT), today announced that it has been named a Leader in Forrester Research, Inc.’s The Forrester Wave™: Dynamic Case Management (DCM), Q1 2014 report published March 28th.
KANA Express Customer Service Suite Also Named a Strong Performer for Midsize Teams
SUNNYVALE, Calif. and MELVILLE, N.Y., April 9, 2014 – KANA® Software, a Verint®Company (NASDAQ: VRNT), today announced its KANA Enterprise customer service suite has been named a Leader in Forrester Research, Inc.’s The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014 report published April 7th. Additionally, KANA Express was recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions For Small and Midsize Teams, Q2 2014 report also published April 7th.